Privacy policy
Make & Moment – Privacy Policy
Effective Date: November 26, 2026
Contact Email: support@makeandmoment.com
At Make & Moment (“we,” “us,” or “our”), protecting your privacy and maintaining the security of your personal data is a top priority. This Privacy Policy outlines how we collect, use, store, and share your personal information when you visit our website makeandmoment.com, place orders, utilize our mobile applications, or interact with our services (collectively, the “Services”).
By using our Services, you acknowledge the terms outlined in this Privacy Policy.
1. Age Eligibility & Requirements
Our Services are intended for adults. In accordance with our terms, you must be at least 13 years old to use our website or platform. If you are between 13 and 18 years of age, you may only access the Services under the direct supervision of a parent or legal guardian who accepts responsibility for your account activity. We do not knowingly collect personal information from children under 13.
2. Information We Collect
We collect several categories of information to process your orders, personalize your experience, and improve our platform:
A. Information Provided Directly by You
Contact Details: Name, email address, telephone number, billing address, and shipping address.
Account Credentials: Username, password, and preferences configured for your Make & Moment profile.
User-Generated Content & Artwork: Photos, vectors, brand logos, custom graphics, text layouts, and project designs uploaded to produce your custom printed items.
Communications: Records and text contained within emails, support chats, feedback submissions, or inquiries sent to support@makeandmoment.com.
Surveys & Demographics: Optional responses to product feedback, promotional events, or demographic surveys.
B. Third-Party Data Provided by You
If you submit personal information regarding third parties (such as shipping recipients or friend referrals), you confirm that you have obtained their permission to share their information with Make & Moment.
C. Information Collected Automatically
When you navigate our Services, we automatically collect analytical and technical data:
Device & Technical Identifiers: Operating system version, IP address, device type, browser settings, language preferences, and hardware identifiers.
Activity & Usage Data: Pages visited, duration of visit, click pathways, feature usage, error logs, and interaction with our marketing emails.
Image Metadata: Technical data embedded within uploaded files (e.g., file creation dates or location tags attached to photographic assets).
3. Payment Processing & Financial Security
All payment processing occurs securely through third-party payment gateways. Make & Moment does not store full credit card or debit card numbers on our servers. Financial data entered during checkout is encrypted and handled directly by our payment service providers under their respective privacy policies.
4. How We Use Your Information
We use your personal data for the following legitimate business purposes:
Order Fulfillment & Logistics: To print, manufacture, package, and ship your custom personalized products, and to communicate order status updates.
Account Management & Customer Support: To manage your registered account, respond to customer service requests, and resolve order issues.
Platform Enhancement: To evaluate website performance, fix technical glitches, optimize platform features, and develop new printing tools.
Marketing & Promotional Communications: To inform you about special discounts, new product launches, and seasonal catalog updates. You can opt out of promotional emails at any time via the unsubscribe link provided in our messages.
Legal Compliance & Security: To protect our platform from fraudulent activity, enforce our terms of service, comply with legal obligations, and address claims or disputes.
5. How We Disclose Personal Information
We do not sell, rent, or trade your personal contact details to third parties for their independent marketing purposes. We share your information only under the following conditions:
Service Providers & Fulfillment Partners: We share necessary order data (e.g., uploaded artwork and delivery addresses) with trusted third-party providers who perform services on our behalf, including custom print manufacturing, shipping carriers, cloud hosting platforms, payment processing, and customer support infrastructure.
Professional Consultants: Legal, financial, auditing, and cybersecurity advisers where required during business consultations.
Legal Requirements & Safety: When mandated by legal processes, law enforcement agencies, court orders, or where necessary to defend our legal rights, property, or safety.
Corporate Transactions: In the event of a merger, acquisition, corporate restructuring, or sale of assets, user data may be transferred to the acquiring entity subject to this Privacy Policy.
6. Data Security & Retention
We enforce administrative, technical, and physical safeguard measures to protect your personal information against unauthorized access, loss, misuse, or alteration.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, resolve disputes, prevent fraud, maintain accounting records, and comply with regulatory requirements.
7. Your Privacy Rights & Choices
Depending on your regional jurisdiction, you may hold specific privacy rights regarding your personal data:
Access & Portability: Request a copy of the personal data we hold about you.
Correction: Update or rectify inaccurate or outdated account details.
Deletion: Request the erasure of your personal data, subject to legal record-keeping requirements.
Marketing Opt-Out: Manage your communication preferences or unsubscribe from promotional emails using the opt-out mechanisms provided in our communications.
To exercise any of these rights, please contact our privacy compliance team at support@makeandmoment.com.
8. External Links & Third-Party Platforms
Our website may contain links to external sites or third-party platforms (such as social media pages). Make & Moment does not control and is not responsible for the privacy practices, content, or security standards of third-party websites.
9. Updates to This Policy
We reserve the right to modify this Privacy Policy as our services and legal requirements evolve. Any changes will be posted on this page with an updated "Effective Date."
10. How to Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data management practices, please contact us at:
Make & Moment
Customer Support & Privacy Team
Website: makeandmoment.com
Email: support@makeandmoment.com